Fast ID verification and check in for modern cannabis retailers
Give every customer the red carpet treatment with a speedy check in process integrated with your point of sale.
Speed up your customer check in flow
Check In is a simple mobile application pre-loaded on the handheld NUG scanner device for accelerating your dispensary check in process and reducing wait times.
What's the NUG?
The NUG is a Flowhub-exclusive mobile scanner device with built-in applications to improve cannabis operations, save time, and ensure compliance.
Instant check in
No more long lines or manual data entry! Allow your door security staff or receptionist to seamlessly add new or returning customers to your POS queue with a simple mobile ID scanner. It’s an easy process that takes seconds.
Valid ID and age verification
Check In prevents minors and anyone with expired or suspicious identification from shopping at your dispensary. Validate IDs simply by scanning the barcode.
Easily view, add and edit helpful notes whenever a returning customer checks in at your dispensary. Provide a personalized experience by recognizing regulars, addressing them by name, and offering tailored product recommendations.
Customer search & edit
Search for customers by name, phone number or medical ID and update or add new customer information such as email address and referral source directly in the app.
Dispensaries are required to have documentation on hand for all medical patients. Scan medical cards and photograph other documents right from the palm of your hand and securely store for future access.
Med card expiration
If a patient’s medical license or recommendation is outdated or expiring soon, the Check In app will notify your staff you can inform the customer that they need to renew.
Add patients directly to your POS queue and transmit their information to sales associates and budtenders in real time. Always know how long customers have waiting and quickly manage the queue in bulk.
Optimize and improve efficiency with robust reporting, including the number of customer check ins, average wait times, conversion rates, and flagged IDs.
Wi-Fi and cellular data
The NUG mobile device comes with cellular data. If your internet ever goes down, you can turn it into a Wi-Fi hotspot and keep your lines moving.
Connect all your data and apps
Easily integrate Flowhub with over 30 technology integration partners. Drive dispensary performance with online ordering, digital menus, analytics, payment processing and more!
Why retailers Check In
“We have three-point verification. We look at your ID physically, and then we scan it, and that pulls it up and lets us know you’re 21 or older [and] whether you’re a returning customer or it’s your first time. It’s nice to have that verification. We don’t have to worry about fake IDs or an invalid ID. It just really helps from a compliance standpoint.”
"It's an easy process with the NUG. All you do is scan the ID, and everything pops up. Hit 'add customer', and it's set!"
“We focus heavily on the consumer journey. Flowhub's user friendly platform allows our employee's transactions with each customer to be seamless, streamlining our operation and maximizing the consumer experience each time they visit one of our retail locations.”
“It's really helpful for checking in customers. It verifies that the IDs are valid and puts them directly into our system.”