Flowhub isn't just software, we're a community. From onboarding and training to troubleshooting both human and system errors — we're here to support you every step of the way.
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Your success is our success
With comprehensive online resources and an in-house support team of cannabis retail experts, you'll get answers to your questions quickly and easily. We're always happy to help.
You've continued to be a great support to the team, and I really appreciate that. That's one of the reasons we went with Flowhub. We felt the relationship was going to be really strong, so we appreciate you looking out for us."
Bill Frerichs, VP of Retail at Groundworks Industries
Getting started is easy
Flowhub has a proven 5-step implementation process to get you up and running quickly. New dispensary implementation takes less than 2 weeks on average.
1
Foundational Setup
Customize Flowhub to match your store layout and workflows.
2
Product Catalog
Create a master catalog of all your products and standardize your data.
3
Inventory, Customers & Analytics Import current inventory, build deals, and learn how to track performance analytics.
4
User Training & Testing
Set up hardware, integrations, and train your staff with test transactions.
5
Go Live!
Flowhub is available to assist the day you go live to ensure a smooth transition.
“This has been by far a better implementation experience than any software I have ever tried. I know I need hand holding as this is all new and uncharted territory for me and nobody has taken the steps you all have to make sure I am comfortable and successful. You have been so helpful. I really appreciate it."
Emily Fant, Business Owner at Northern Belle Holistic
Access new features first
Future product development is driven by your continuous feedback. Whether it be feature suggestions, fixes, or simply sharing your workflows, your input helps us improve.
Interested in participating in our beta programs for new features? Let us know.
How do I get in contact with Flowhub's support teams?
Getting the assistance you need is easy. Simply email help@flowhub.com or reach our team immediately via Live Chat within Flowhub. Our product support team hours are 8 AM - 8 PM MST Monday through Saturday, and 8 AM - 6 PM MST on Sunday.
What kind of support can I expect from Flowhub's support teams?
Flowhub has over 60 years in combined cannabis industry experience. You'll be in good hands across the three internal teams who handle different levels of support.
Our Implementation team is here to help you set up and successfully go live with Flowhub. You'll work with your very own Implementation Project Manager to help you every step of the way throughout the onboarding process. New dispensary implementation is a proven, 5-step process that takes less than 2 weeks on average.
Our Product Support team is here to help troubleshoot any system or human errors that may arise. You can reach them by email via help@flowhub.com or directly within the application via Live Chat. The Product Support team primarily helps with troubleshooting software issues and will refer to the manufacturer's support team for any hardware issues.
Our Customer Success Managers are here to help with your dispensary's long term success and identify opportunities to leverage the Flowhub platform for increased value to your business. Customer Success Managers are also your liaison to gather critical feedback and suggestions for features and improvements.
How do I connect with Flowhub's integration partners?
Visit Flowhub's Partner page to see a full list of integrations and learn more about connecting your favorite applications to Flowhub.
How do I find resources to train my staff on Flowhub?
Our Help Hub is designed to provide all the self-help resources, training videos, and support articles you need to learn how to use the Flowhub platform. Check it out today!
Where do I find compatible hardware for the Flowhub platform?
Visit our hardware page to find a list of recommended and compatible hardware options to use with Flowhub.
How often does Flowhub release updates to the platform?
We believe in continuous release cycles and agile development. You can expect updates and improvements to the Flowhub platform every week. You will be notified of any new features and functionality directly in-app or via email. Subscribe to our Release Notes.
How do I report system errors to the Flowhub team?
Email help@flowhub.com or utilize the Live Chat function to troubleshoot and notify our team of any system errors you may encounter.
How do I submit suggestions for product features?
Relay any feedback or suggestions you have for improving the Flowhub platform to your Customer Success Manager or email help@flowhub.com.
Our customers Flowhub
"We've been using Flowhub for over a year and have loved it since day one. The support staff has been very responsive and their dedicated developers work hand in hand with us to enhance software functionality. You're in good hands with Flowhub!
Brian Sullivan
The Green Joint, Colorado
"Flowhub's customer service is incredibly helpful and responds in a timely manner. They take feedback and recommendations seriously, and we've seen Flowhub implement some of the changes we've requested."
AMANDA MOORE
Oregrown, Oregon
"Amazing customer service and training! I always tell other business owners about Flowhub."
KIMBERLY CAVITT
Love County Boyz, Oklahoma
"I just want to take a moment to thank you guys and tell you how great it is working with you. I never have to reach out and can always count on you guys to tell us about something new or something that's been fixed. Our 4/20 went so smooth and we owe it to you."
Sonja Leemets
Portland Pot Shop, Oregon
"Flowhub helped us brand ourselves as the best Kush in the bush! We couldn't imagine running our business on anything other than Flowhub. They have the best customer support and one of the easiest tools to use!"
AMY HERRICK
Alaskan Kush Company, Alaska
“I have worked with quite a few other POS systems and I feel Flowhub is the best. Not just because of the stellar programming, but, because of you guys. Every single time I have an issue you guys get to the bottom of it immediately. You guys are rockstars!”
RICH ERSKINE
Alberta Green House, Oregon
"Overall, it's easy to use, and the customer service team is SO worth it. They are incredibly helpful, prompt, and patient. I highly recommend Flowhub!"
SHELBY COOK
The Happiest Camper, Michigan
"Ryan at Flowhub helped me out after Metrc sales failed to upload correctly. I wanted to follow up and thank him for his time. He knew more about it than Metrc when I called them. That's kind of a big deal, so please thank him for Garden Mother. We appreciate his great attitude and knowledge base! Thanks so much!"
CHRIS GATTEN
Garden Mother Herbs, Montana
Ready to flow with us?
Let go of frustration and work with the best customer service team in the cannabis industry. We'd love to help you succeed!
