Throughout Montana, you’ll find six (soon-to-be seven) Natural Wellness dispensary locations.
Natural Wellness was founded in 2017 with the mission of providing Montana residents with high-quality, versatile cannabis products at the best prices. At the time of their opening in 2019, Montana was still a medical-only state.
Seven years later, these multi-location stores are doing just that and have since opened their doors to recreational consumers, too. Natural Wellness has hundreds of positive Google reviews, with each location boasting an average 4.9-star rating.
With reviews ranging from “the best in town” to “superb product selection,” Natural Wellness is a clear staple in the Montana cannabis community.
Inside the multi-location magic
Flowhub’s best-in-class multi-location functionality is one of the reasons our customers love growing with us, and that rings true for Natural Wellness and their six, soon-to-be-seven, dispensary locations across Montana.
As the business grows and new locations open up, some of Natural Wellness's dispensary staff move between several locations as needed.
“We have one manager who opens each of our stores on Day 1. She lives in that location for a month, gets everyone set up, and gets everything going. But it’s really easy because, with Flowhub, you can just go in and add her to that location. It’s just two clicks.”
Kevin Wysocki
Founder and President, Natural Wellness
Flowhub's global product catalog simplifies inventory management across multiple locations. It acts as a template for inventory added to each dispensary location, allowing employees to maintain consistent naming conventions and ensuring seamless oversight of the entire operation.
From cash-only to cards accepted
From the time Natural Wellness opened in 2019 to the Spring of 2024, all locations operated on a cash-only basis.
Cash-only dispensaries spend approximately four hours per day reconciling and documenting transactions, and Natural Wellness was among these retailers before they switched to Flowhub Pay in 2024.
Add in the pressure of reporting accurately for state compliance, and cash management quickly becomes the most time-consuming part of a dispensary operator’s day.
Beyond the headache of operating an all-cash business, cash transactions leave little room for nuance. Opportunities to add more items to a customer’s cart at the register are few and far between, as customers don’t want to take the journey back to the ATMs, which are often located off the sales floor.
“I noticed that with cash if customers went over their amount at the register, they wouldn’t go back to the ATM and get more money. They’d just put an item back,” said Kevin. “That obviously reduces our overall sales volume. They don’t want to pay another $3.50 ATM fee.”
Kevin highlighted Flowhub Pay's accessibility and cited his understanding of the customer’s need for convenience. “The preferred choice is usually debit or credit, right?”
"It draws more clientele once customers understand that you have a debit option because it’s just easy. Plus, the budtenders are happy with it because it has the tip lines for customers, and I’ve noticed it’s giving them bigger tips.”
Kevin Wysocki
Founder and President, Natural Wellness
The thought of transitioning can be daunting for all-cash dispensaries that want to switch to an electronic payment processing solution. Natural Wellness says their transition couldn’t have gone smoother, as the Flowhub team worked from all angles to support them going live in their multiple locations.
How Natural Wellness captures 80% of local cannabis sales
Some Natural Wellness dispensaries operate in areas where only a few other dispensaries are competing for the same customers.
While this is typically a recipe for a bloodbath, Natural Wellness confidently relies on two key things to consistently attract 80% market share month after month: great weed and competitive deals.
“We are always making sure we remain competitive on deals, and those are easy to create in Flowhub. But more importantly, we provide good weed all the time. Word of mouth travels fast."
Kevin Wysocki
Founder and President, Natural Wellness
Continuing the growth with Flowhub
When asked what it would be like to operate without Flowhub, Kevin replied, “It would be a nightmare. I don’t think we could do it without Flowhub. Because it just keeps us that much more compliant.”
The Natural Wellness team is set to open their 7th dispensary location soon, and they are doing it all with Flowhub.
Thanks so much to Kevin at Natural Wellness for sharing your story. Congratulations on your success. We’re cheering you on as you continue to grow! 🎉
