When fast-casual chain Panera Bread Company started experiencing 10+ minute wait times and long lines, they added kiosks and increased sales by 11.5% while reducing the time customers spent waiting.
57% of restaurant customers will leave an establishment and go to a nearby competitor if they see a line of five people or more, and 91% will leave if they see a line of ten people or more.
Consumers in all industries expect high-quality and quick service. The cannabis industry is no different.
That’s why we’re launching Flowhub Kiosk—to help dispensaries offer a fast and convenient ordering solution for the 65% of consumers who prefer self-serve kiosks.
What is Flowhub Kiosk?
Flowhub Kiosk helps dispensaries fast-track orders and sales with custom-branded self-service ordering experiences.
Kiosk is seamlessly integrated with Flowhub’s point-of-sale system so you never have to worry about outdated product listings or stockouts. Everything is kept in perfect sync with Flowhub POS in real time.
Customers control their journey in Flowhub Kiosk, from the moment they match their existing profile with their phone number or create a new first-time user profile to when they send the order to fulfillment. They can easily browse products using built-in filters, return to their old favorites, and apply Flowhub loyalty points.
Depending on the store's flow and format, dispensary operators can choose between standing, mounted, or handheld cannabis kiosks. The touchscreen kiosk interface is customizable so you can bring your dispensary brand identity to the forefront.
Designed to meet you where you are, the application seamlessly runs in kiosk mode on common hardware (like an iPad) you might already have in your cannabis dispensary.
Should my dispensary use a cannabis kiosk?
In cannabis markets like New York, New Jersey, Massachusetts, and Michigan, self-order cannabis kiosks are seeing such widespread customer adoption that they are the primary option for most retailers.
Dispensaries with kiosks, especially in the above states, are gaining valuable market share over their competitors without convenient checkout options. Customers know they can choose a quick and easy transaction and are more inclined to visit.
No two consumers are the same, and that’s just as true in cannabis. Flowhub Kiosk allows consumers to design a dispensary experience that best serves them while remaining in a branded environment.
With no clear end in sight for 280E restrictions, many cannabis dispensaries are also using self-service kiosks to reduce labor costs and give dispensary staff the time to focus on excellent in-person customer service.
Flowhub Kiosk is ideal for high-volume stores that need support serving customers and small stores that aren’t ready to grow their teams.
Why Flowhub Kiosk?
Unlike other Kiosk solutions on the market, Flowhub Kiosk is a true kiosk experience. It's built specifically for the in-store dispensary shopper and is not a repurposed ecommerce menu.
- Cannabis kiosks serve more customers, faster
In one example, self-service kiosks reduced wait times by 40%.
Move more customers through your store faster with a quick, convenient Kiosk ordering experience. This is an efficient option for regulars who know exactly what they want and are looking to get in and out of the shop. Kiosks free up your staff to provide quality service for the customers who have more questions and need more attention.
- Cannabis kiosks streamline order fulfillment
The customer places self-serve orders for fulfillment on Flowhub Kiosk, eliminating fragmented tech stacks and manual, error-prone steps for your retail staff.
Budtenders just need to process the payment and hand the product to the customer.
- Cannabis kiosks boost revenue
Self-service kiosks are proven to boost revenue by up to 35%.
Not only does the customer feel more empowered to try new products when they’re in control of the transaction, but Flowhub Kiosk is designed to offer opportunities for cross-promotion and upselling.
Flowhub Kiosk helps dispensaries serve more customers faster. In-store kiosks streamline cannabis order fulfillment and boost revenue.
Key Flowhub Kiosk features and benefits
At Flowhub, we only take dispensary success seriously.
Dispensaries can choose to create a Cute Ass Kiosk Experience (CAKE) or Large Ass Kiosk Experience (LAKE).
CAKE serves dispensaries looking for a small, intimate kiosk touchpoint, while LAKE provides a lifesize, more immersive interaction.
No matter which format you choose, either is sure to be BAKE(D): a Bad Ass Kiosk Experience!
With Flowhub Kiosk, you'll enjoy:
Custom Branding: Dispensary kiosk menus are customizable to your store. Your brand, all the time.
Flexible Setup: Choose from wall-mounted, stand-alone, or handheld self-order kiosk options, depending on the dispensary customer experience you'd like to create.
Streamlined Deals: Display personalized deals and allow customers to apply promotions directly on Flowhub Kiosk.
Loyalty Integration: Sync customer profiles, apply rewards, and track loyalty points.
Real-Time Accuracy: Rest easy knowing product listings, deals, pricing, and transactions are always current, accurate, and compliant.
As the latest addition to Flowhub’s dispensary growth platform, Kiosk’s best-in-class features are purposefully built to maximize your brand identity, staff bandwidth, and customer experiences.
Try Flowhub Kiosk today!
Let your dispensary customers skip the line and place self-service orders with Flowhub Kiosk. This is the future of competitive, customer-led dispensary experiences.
Ready to start? Book a demo to see Flowhub Kiosk in action.
