Drive repeat dispensary visits with a custom loyalty program
Turn shoppers into regulars with a seamless, built-in loyalty program that rewards and retains your best customers.
Why Flowhub Loyalty?
20% of your customers account for 80% of revenue, and acquiring a new customer can cost as much as 7x more than retaining an existing one.
In the competitive cannabis market, dispensaries need more than just great products—they need a way to keep customers coming back. A well-structured loyalty program ensures that your best customers feel appreciated and incentivized to return, increasing their lifetime value while reducing your acquisition costs.
Flowhub Loyalty is designed to help you reward, retain, and engage your best customers. With a fully integrated, built-in loyalty program, Flowhub makes it easy to turn one-time shoppers into lifelong advocates for your business. Whether you're looking to increase repeat visits, boost average order values, or create a more personalized shopping experience, Flowhub Loyalty provides the tools you need to make it happen.
Loyalty is natively available in Flowhub POS, no extra software or third-party integrations required to set up a custom dispensary loyalty program.
Set up flexible point accrual and redemption rates for Med vs Rec and specific customer groups, like Veterans.
Loyalty is seamlessly integrated with Flowhub Greet and POS, so budtenders can instantly enroll customers at any point from check in to checkout.
Allow staff to record explicit customer consent for data storage and opt-in to SMS and email communication.
Loyalty points can be instantly redeemed at checkout for cash discounts or used to unlock exclusive deals.
Flowhub Loyalty allows customers to redeem partial points at checkout, giving them flexibility to use rewards their way.
Maximize engagement by configuring points to be earned at different rates by day of the week or time of day.
Monitor earned and redeemed points instantly within the POS and customer profiles.
Manage different loyalty programs for specific stores or apply a unified program across all locations.
Get visibility into customer loyalty behavior with detailed reports and activity logs.
Show customers their loyalty points earned, spent, and remaining at the bottom of digital or print receipts.
Integrations with Alpine IQ, Springbig, and StickyCards let you connect rewards to any Flowhub deal and redeem them seamlessly at checkout.
“With Flowhub, I have more time to train people, make internal improvements, negotiate with vendors, and uncover what works and doesn't work for the company.”Sean Renko, Regional Manager at Silverpeak
Frequently Asked Questions
Flowhub Loyalty allows dispensaries to reward customers with points for every dollar spent, which can be redeemed for discounts or special offers at checkout.
Yes! Flowhub Loyalty gives you full control over how points are earned and redeemed, ensuring your program aligns with your business strategy. You can customize point accrual rates based on purchase amounts, set flexible redemption values for discounts or deals, and create special promotions for Med, Rec, or both customer types. Additionally, you can target specific customer groups with exclusive rewards, ensuring a personalized experience that keeps shoppers engaged and coming back.
Customers can enroll in your loyalty program directly at check in or checkout with just a few taps, making the process quick and hassle-free.
Yes, customers can redeem their accumulated loyalty points at checkout for cash discounts, or you can configure rewards for specific products.
Yes, Flowhub Loyalty seamlessly integrates with Springbig and Alpine IQ for two-way loyalty program management.
Yes, you can configure separate loyalty programs for medical and recreational customers or apply a unified program across all stores.
Yes! You can create custom loyalty rules for each store or set up a single program across multiple locations.
If you’re a Flowhub customer, simply enable Loyalty in your settings and customize the program to start rewarding customers instantly.
Click here to learn how to create a loyalty program in Flowhub today.