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Meet Greet™ — The Mobile Check In App for Reducing Dispensary Wait Times

11 June 2020  |  7 min read

Greet-dispensary-check-in-announcement

Greet is the essential mobile app for ID verification and speedy dispensary check ins.

Greet (formerly known as the Check In app) has the same mobile functionality you know and love, including age verification and mobile ID scanning, but now has a new look and added enhancements.

medical-marijuana-id-scanner

Why Greet?

Nobody likes to wait. In our world of Netflix, Amazon and Lyft, consumers have grown accustomed to instant gratification on demand. But when it comes to cannabis, the time it takes to get in and out of a dispensary is a well-known issue. Your check in experience can be the deciding factor for a new patient or customer to return to your shop or try a competitor.

Greet was created specifically to help cannabis dispensaries streamline operations, ensure compliance, and give every customer the red carpet treatment the moment they enter your store.

To use Greet, dispensaries simply scan IDs with the Nug, a mobile scanner device unique to Flowhub, to instantly check in customers and seamlessly enter them into your point-of-sale queue. Here's a quick demo video:

Read on for an overview of key Greet app features and new enhancements.

Order ahead and curbside

With increasing demand for online orders, Greet allows you to automatically identify order ahead customers in your queue and prioritize based on the time the order was placed. You can also use Greet to offer contactless curbside check in to serve customers with pick-up orders quickly and safely.

Security flags

Flag customers to inform your employees of problematic customers. See past “flagged” customers in your database for any reason and immediately alert store staff to possible security threats each time a flagged customer checks in.

Valid ID and age verification

Prevent minors and anyone with expired or fake IDs from shopping at your cannabis dispensary. Using the Greet app also means you have a record of every customer who visits your stores. This diligence helps deter criminal activity, like looping, or diversion schemes. If an ID is expired, underage or no longer valid, Greet will display a warning to ensure your staff can remain compliant.

age verification scanner for dispensary

We have three-point verification. We look at your ID physically, and then we scan it, and that pulls it up and lets us know you’re 21 or older [and] whether you’re a returning customer or it’s your first time. It’s nice to have that verification. We don’t have to worry about fake IDs or an invalid ID. It just really helps from a compliance standpoint.

— Elijah Land, General Manager at Nature's Gift Shop

Instant check in

Allow your door security staff or receptionist to seamlessly add new or returning customers to your point-of-sale queue with a simple mobile ID scanner. Greet makes check in an easy process that takes a couple seconds — no more pen and paper, long lines, or manual data entry.

Smart greetings

Greet displays personalized messages to help staff build meaningful connections and encourage dialogue. Welcome back regulars, introduce new customers to specials for first-timers, and wish shoppers a happy birthday.

Upload documents

Dispensaries are required to have real-time access and up-to-date documentation for all medical patients. With Greet, you can easily take photos and save copies of medical cards and other documents, securely stored for future access.

Customer search and edit

Search for customers by name, phone number or medical ID and update or add new customer information such as email address, phone number, and referral source directly in the app.

ID scanner for dispensary

Med card expiration

If a customer’s medical license or recommendation is out of date or expiring soon, the Greet app will notify your staff so you can let the customer know that they need to get their med card renewed.

Customer notes

See helpful customer notes front and center whenever a returning consumer checks in at your dispensary. Empower your budtenders to provide a personalized experience with the ability to recognize regulars, know their product preferences, and even address customers by name.

Queue management

See average wait times on the main queue page and easily remove one or more customers in bulk. This comes in handy when a group of people shop together but only one customer makes a purchase. You can even select a reason for removing a customer, such as “Didn’t have cash” or “Part of a group” for reporting on later.

Built-in loyalty

Add customers directly to your loyalty program from Greet so they can collect points with every purchase. Reward and incentivize your customers to return time and time again from the moment they walk in the door.

id scanner for dispensary

Insightful reporting

Pull reports on number of check-ins, average wait times, customer conversion rates, and more. Understanding your performance data helps optimize and improve the efficiency of your check in and transaction process.

Back up wifi connection

When the internet goes down, have a back up plan. A mobile wifi hotspot connection is included with every Nug, so you’re prepared to keep business moving.

Watch Greet in action

See how real dispensaries use Greet to manage their front-of-house check in flow. Watch how quickly and easily customers get in and out, even when lined up outside to facilitate social distancing.

It's an easy process. All you do is scan the ID, and everything pops up. Hit 'add customer', and it's set!

— Mai Vo, Sales Associate at Cookies Melrose

Try Greet today!

Customers who have a great experience shopping at your dispensary are more likely to return. Try Greet to improve your compliance, reduce dispensary wait times, and increase legal cannabis sales!

If you are interested in learning more, please request a demo.

Anne Fleshman

Anne Fleshman

Anne joined Flowhub in 2018 to support the legalization movement and help cannabis businesses grow. Prior to Flowhub, Anne took Autopilot from startup to scale up and received her BA in Peace and Conflict Studies from UC Berkeley. Connect with Anne on LinkedIn.

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