Nobody likes to wait. In our world of Netflix, Amazon, and Lyft, we’ve grown accustomed to instant gratification on demand.
But when it comes to cannabis, we’re not quite there… yet. The time it takes to get in and out of a dispensary is a well-known issue amongst medical and adult-use consumers. Limited staff and ID check requirements combined with high demand and long lines mean there’s no such thing as a “quick pickup”.
To help you reduce wait times, we’re excited to introduce Flowhub’s new Check In app with improved functionality and many updated features.
Watch this video for a quick tour:
Check In is a mobile application pre-loaded on the NUG, a unique mobile scanner device created specifically for cannabis dispensaries to streamline operations and ensure compliance.
The new app offers features to help you create the best cannabis retail experience possible, including...
Allow your door security staff or receptionist to seamlessly add new or returning customers to your point of sale queue with a simple mobile ID scanner. Check in takes a couple seconds—no more pen and paper or manual data entry.
Valid ID and age verification
Prevent minors and anyone with expired identification cards from shopping at your cannabis dispensary. Using the Check In app also means you have a record of every customer who visits your stores. This diligence helps deter criminal activity, like looping or diversion schemes.
Dispensaries are required to have real-time access and up to date documentation for all medical patients. With Check In, you can easily take photos and save copies of medical cards and other documents, securely stored for future access.
Med card expiration
If a customer’s medical license or recommendation is out of date or expiring soon, the Check In app will notify your staff so you can let the customer know that they need to get their med card renewed.
See helpful customer notes front and center whenever a returning consumer checks in at your dispensary. Empower your budtenders to provide a personalized experience with the ability to recognize regulars, know their product preferences, and even address customers by name.
Edit customer records
Update or add new customer information such as email address, phone number, and referral source directly in the app.
See how long your customers have been waiting in real time simply by swiping left.
Multi-select and remove from queue
Easily remove one or more customers from the point of sale queue in bulk. This comes in handy when a group of people shop together but only one customer makes a purchase. You can even select a reason for removing a customer, such as “Didn’t have cash” or “Part of a group” for reporting on later.
Pull reports on number of check-ins, average wait times, customer conversion rates, and more. Understanding your performance data helps optimize and improve the efficiency of your check in and transaction process.
Try Check In today!
Customers who have a great experience shopping at your dispensary are more likely to return. Try Check In to improve your compliance, reduce dispensary wait times, and increase sales!
If you are interested in learning more, please request a demo. If you are a current Flowhub customer and would like to get started with the new app experience, please email our support team at firstname.lastname@example.org or give us a call at (844) FLOWHUB.
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