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Jr. Product Support Agent (Swing Shift)

Customer Success Remote

At Flowhub, we're about more than technology — we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually. We exist to make safe cannabis products accessible to every adult on planet Earth.

Product Support is an integral and crucial element of Customer Success. The Product Support team interacts with our customer base more than any other role which means Product Support is the voice of Flowhub. Flowhub is intently focused on delivering world-class customer experiences and firmly believe this is what differentiates us from our competition. With the Cannabis Industry continuing to grow, we want to bring in the talent that we see.  

Our Product Support Agents typically have 3-5 years of experience working in technology.  Flowhub realizes that not every candidate may have that experience, but does have a passion for cannabis and are behind Flowhub’s mission.  Realizing this, Flowhub is now looking for Junior Product Support Agents. As a Junior Product Support Agent, you will field and resolve inquiries from our customers through Phone, Email, and Screen Sharing solutions.  

The ideal candidate is an outstanding problem solver that thrives on assisting others. You are an excellent listener that identifies the true problem being presented and finds creative resolutions. 

Responsibilities:

  • Manage communication around customer support email, chat, and phone inquiries, while performing due diligence to find appropriate responses.  
  • Maintain accurate records to ensure Support requests are properly tracked and documented.
  • Help customers navigate the basic how-to and navigation of the various Flowhub applications. 
  • Escalate items to the appropriate channels to ensure customers’ questions and technical inquiries are addressed quickly. 

Qualifications:

  • At least 1 year of experience in a Cannabis-focused customer-facing role
  • At least a 45 WPM  typing speed 
  • This is a remote role, and the candidate must have a stable internet connection and designated location to work. 
  • Comfortable with navigating both Windows, iOS and Mac operating systems. 
  • A genuine interest in providing world-class customer experience.
  • Proficient in office software, email, and easily adaptable to new technology
  • Familiarity with G-Suite applications 
  • Ability to think through problems in a logical manner. 
  • Must be available afternoons and evenings.

Perks:

  • Fully Remote 
  • Competitive salary 
  • Full health benefits (medical, vision, dental)
  • Flexible time off policy
  • All the tools you need to be successful at your job
  • Opportunities to learn, grow, and advance your career
  • Fun, energetic team that shares a love for cannabis

Compensation:

$42,000 

About Flowhub

At Flowhub, we envision a future where safe cannabis products are accessible to every adult on planet Earth. Founded in 2015 by CEO Kyle Sherman, Flowhub provides highly regulated retailers with a mission-critical retail operating system that automates complex compliance mandates like transaction limits and state reporting. Our mission is to empower dispensary growth and help business owners achieve their dreams.

Founded in Denver, but fully remote with teams across multiple states, Flowhub is trusted and loved by over 1,000 cannabis retailers and partners across the U.S., processing over $3 billion in cannabis sales annually. As the pioneer and original API integrator to Metrc, the state track and trace system used in most legal cannabis markets, Flowhub helps cannabis retailers automate and simplify business operations through technology to keep companies and government transparent, keep cannabis products off the black market, and build a robust scalable industry that is approachable for all adults and medical patients.

Flowhub is backed by top-tier investors including e.ventures, Evolv Ventures (the Kraft Heinz-backed venture capital fund), and Poseidon Asset Management, as well as Iqram Magdon-Ismail, a co-founder and former CEO of Venmo. Flowhub has raised nearly $45 million in venture funding.

Kyle Sherman is also the founding director of the Cannabis Trade Federation (CTF) & US Cannabis Council (USCC), a national coalition of cannabis-related businesses that represent all aspects of the industry including cultivators, dispensaries, wholesalers, distributors, and ancillary businesses. USCC’s mission is to build a future of legal access to cannabis delivered through an equitable and values-driven industry by advancing cannabis legalization at the federal and state level, and promoting restorative justice for communities harmed by cannabis prohibition.