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Customer Success Manager

Customer Success Remote

At Flowhub, we're about more than technology — we're on a mission to make legal cannabis accessible to everyone. Founded in 2015, Flowhub pioneered the first Metrc API integration to help dispensaries stay compliant. Today, over 1,000 dispensaries trust Flowhub's point of sale, inventory management, business intelligence, and mobile solutions to process $3B+ cannabis sales annually. We are on a mission to make provide safe cannabis access to every adult on the planet. 

Sales is the variable that most affects a company’s success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.

The ideal candidate is an excellent communicator of business value and insight. You thrive on building meaningful relationships with customers. You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.

 

Responsibilities:

  • Manage Relationships. Regularly meet with your customers to maintain and strengthen their relationship with Flowhub.
  • Customer's Success. Understand your customer's goals and ensure they are achieved.
  • Retention. Maintain your book of business.
  • Influence Decisions. Work with product and leadership teams to share customer insights. 

Qualifications:

  • A genuine interest in helping businesses be successful and a commitment to continued improvement
  • 2+ years of previous experience in a customer success or management in cannabis retail
  • Experience with an in house CRM tool (Salesforce, hubspot, exc)
  • Proven record of helping customers hit their goals