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Customer Success Manager

Customer Success Flowhub - Headquarters (Denver)

Flowhub is on a mission to help cannabis dispensaries simplify operations and unlock business growth. The largest retailers in the industry trust Flowhub to manage inventory, stay compliant, and process $1B+ in cannabis sales annually.

Sales is the variable that most affects a company’s success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.

The ideal candidate is an excellent communicator of business value and insight. You thrive on building meaningful relationships with customers. You are uniquely able to recognize and interpret business trends that can be used to make recommendations that drive performance.

Responsibilities:

  • Manage Relationships. Regularly meet with your customers to maintain and strengthen their relationship with Flowhub.

  • Customer's Success. Understand your customer's goals and ensure they are achieved.

  • Retention. Maintain your book of business.

  • Influence Decisions. Work with product and leadership teams to share customer insights. 

Qualifications:

  • A demonstrated track record of excellence

  • 2+ previous experience in a lead generation role

  • Proficient in office software, email, and easily adaptable to new technology

  • A genuine interest in helping businesses be successful and a commitment to continued improvement

Perks:

  • Competitive salary + stock
  • Full health benefits (medical, vision, dental)
  • Flexible time off policy
  • All the tools you need to be successful at your job
  • Startup environment with modern and central office space (WeWork Union Station)
  • Free coffee and kombucha on tap
  • Opportunities to learn, grow, and advance your career
  • Fun, energetic team that shares a love for cannabis