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Customer Success Manager

Sales Flowhub - Headquarters (Denver)

Flowhub is on a mission to help cannabis businesses grow. From seed to sale, our award-winning dispensary POS and compliance software is reliable, user-friendly, and purpose-built to serve the regulated cannabis industry. Trusted by more than 300 of the largest retailers and cultivators in the United States including Native Roots, Nectar, and Chalice Farms, Flowhub is the top cannabis compliance technology recommended by state agencies.

 

Role Brief:

Sales is the variable that most affects a company’s success and ability to make the moves it wants to. As a result, we hold our Customer Success Managers to a high standard of professionalism, communication, and accountability. We reward those who deliver on those expectations with a competitive compensation structure and opportunities for advancement.

As a Customer Success manager, you will ensure the success of your assigned accounts. You will work one on one to understand your customers needs and goals and help them achieve them. You will manage a cadence of communication with your clients and occasionally meet in person and facilitate customer projects. 

Who will love this job:

  • A confident doer that can work both independently and collaboratively.

  • A practitioner of open communication and feedback

  • An optimizer in a constant mindset of improvement.

  • An energetic driver who works with purpose and passion

  • A person who will enhance every customer experience they’re involved with

Responsibilities:

  • Manage Relationships. Regularly meet with your customers to maintain and strengthen their relationship with Flowhub.

  • Customer's Success. Understand your customer's goals and ensure they are achieved.

  • Retention. Maintain your book of business.

  • Influence Decisions. Work with product and leadership teams to share customer insights. 

Requirements:

  • A demonstrated track record of excellence

  • 2+ previous experience in a lead generation role

  • Proficient in office software, email, and easily adaptable to new technology

  • A genuine interest in helping businesses be successful and a commitment to continued improvement